FREQUENTLY ASKED QUESTIONS                 

                
 General Questions

Do you offer generic copies of your catalogs?

Yes, we offer digital pdf version of our catalogues online under our "Catalogs*link" section.

Can I get your images and product list to use on my website?

Our images and product list are available via our online image portal. To login you can email us at info@houseofjewellery.com for the credentials needed. Images will only be released of purchased products.

Ordering

Is there a minimum order?

Yes, we are a wholesaler. A minimum order of at least $150 before taxes is required if you would like to order online or in-store.

When will my order ship?

Depending on the size of the order as well as the date of purchase we usually ship our orders out 1-2 business days after an order has been made and paid for. As well you will be emailed a tracking number for your order once it has been dispatched.

Returns

What is your return policy?

We are happy to replace a defective item or refund your purchase price within 7 days from the receipt of your order. You can make a merchandise return authorization on your account page under "orders". After the item is received by us we will send an email detailing if the return has been approved or not.

If approved there will be a 15% restocking fee charged to your account, the remaining amount from your purchase will be refunded to you. Please refer to our Return Video on how to make a request for a return and understand our return process.

                                                                                                                  Product Information

What if an item is out of stock?

If an item is out of stock there will be a backorder option on the item page, upon ordering we will email you a backorder confirmation and will not invoice you until the items have been restocked and shipped to you.

Pricing

Are the prices on your website my cost?


Yes, the prices on the website reflect current wholesale pricing. You will find we have competitive sterling silver jewelry wholesale prices. Please note that at times the website may not be accurate and we recommend that you call us at 1-800-668-4422 to confirm product pricing.

Are there any discounts available?

Yes, we frequently run different promotions that can only be accessed if you are subscribed to our email list. In these emails are promo codes for you to use before you checkout. This can range from silver findings, gold findings, silver chains, and more.

Billing & Accounts

What methods of payment do you accept?

We accept most major credit cards, including Mastercard and Visa. We also accept e-transfers, mailed Cheques as well as cash for in store pick ups and orders.

 



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