FREQUENTLY ASKED QUESTIONS

 General Questions

Do you offer generic copies of your catalogues?
Yes, we offer a digital pdf version of our catalogues online under our "Catalogs*link" section.

Can I get your images and product list to use on my website?
Our images and product list are available via our online image portal. To login, you can email us at info@houseofjewellery.com for the credentials needed. Images will only be released of purchased products.

What Does E-Coating Mean?
E-coating, also known as electro-coating or electro deposition, is a method that uses electrical current to coat a metal surface with an organic lacquer, covering every nook and cranny on the jewelry with an even and consistent protective coat. This coat protects the sterling silver used to create the jewelry. E-coated jewelry isn't as shiny as Rhodium plated pieces and has a warmer tone in colour, but it lets the natural beauty of the sterling silver come through without fear of damage.

Ordering

Is there a minimum order?
Yes, we are a wholesaler. A minimum order of at least $150 before taxes is required if you would like to order online or in-store.

When will my order ship?
Depending on the size of the order as well as the date of purchase we usually ship our orders out 1-2 business days after an order has been made and paid for. As well you will be emailed a tracking number for your order once it has been dispatched.

Returns

What is your return policy?
We are happy to replace a defective item or refund your purchase price within 7 days from the receipt of your order. You can make a merchandise return authorization on your account page under "orders". After the item is received by us we will send an email detailing if the return has been approved or not.
If approved there will be a 15% restocking fee charged to your account, the remaining amount from your purchase will be refunded to you. Please refer to our Return Video on how to make a request for a return and understand our return process.

Product Information

What if an item is out of stock?
If an item is out of stock there will be a backorder option on the item page, upon ordering we will email you a backorder confirmation and will not invoice you until the items have been restocked and shipped to you.

Pricing

Are the prices on your website my cost?
Yes, the prices on the website reflect current wholesale pricing. You will find we have competitive sterling silver jewelry wholesale prices. Please note that at times the website may not be accurate and we recommend that you call us at 1-800-668-4422 to confirm product pricing.

Are there any discounts available?
Yes, we frequently run different promotions that can only be accessed if you are subscribed to our email list. In these emails are promo codes for you to use before you checkout. This can range from silver findings, gold findings, silver chains, and more.

Billing & Accounts

What methods of payment do you accept?
We accept most major credit cards, including Mastercard and Visa. We also accept e-transfers, mailed Cheques as well as cash for in-store pickups and orders.

Vermeil

What is Vermeil?
Vermeil is a type of gold plating. In order for a piece of jewellery to be considered vermeil, it must meet certain requirements. The piece must have sterling silver as the base metal, the gold must be at least 10k in quality, and the thickness of the gold must be at least 1 micrometre (based on the requirements of the Government of Canada).

What's the Difference Between Plated and Vermeil?
Vermeil and plated have different specifications. While both have to use at least 10k gold and have a thickness of at least 1 micrometre, gold plated items can have any kind of metal as a base. However, as House of Jewellery only deals with precious metals, all our gold plated products are truly gold vermeil. We ask most of our manufactures to put a minimum of 2.5 microns of 14k gold on all our jewellery for additional durability.